RETURNS POLICY

Refund Policy

Thank you for supporting our crystal business. Please read our refund policy carefully before making a purchase.

All Sales Are Final

Due to the natural uniqueness of crystals, all sales are final. We do not accept returns, exchanges, or swaps. Natural lines, cracks, and variations in color or shape are part of the beauty of these one-of-a-kind items and are not considered defects.

Damaged Items

If your item arrives damaged in transit, please contact us within 7 days of delivery with clear photos of the damage and packaging. Upon review, we may offer a partial refund or store credit, depending on the nature of the damage.

Refund Timeline

Approved refunds can take up to 10 working days to process. We appreciate your patience during this time.

Contact Us

For any questions or to report damage, please contact us at: spellsonthemoon@hotmail.com

Exceptions / non-returnable 

Unfortunately, we cannot accept returns on sale items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.